What currency are the prices do I see in the site?
All prices are in GBP, EURO or USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. UK customers, please allow at least 4-7 days processing time for your order to ship out, average shipping times are 5-10 days. However, our Samuel Groves cookware may take longer to ship as some items are made to order.  

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense; once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcel.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take (non UK customer)?
Shipping times vary dependent on the product and your location.  The average shipping time for non UK customers is 15-25 business days.  However, for latest information, please contact us if your location is outside of the UK prior to making your order.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help and we will be happy to assist you in any way we can.  If you wish to get a prompt response, please attach your order number and address stating the issue/question clearly.

Thank you.

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